II. Personal Information
Personal Information, means and includes, all information that can be linked to a specific individual or to identity of any individual, including but not limited to, name, address, mailing address, telephone number, email ID, bank account details including details linked to credit/debit payment instruments, information about your mobile phone, any details that may have been voluntarily provided by the customer, whether to Unique Identification Authority of India (UIDAI) and/or to payment providers to DialysisIndia. It also includes information obtained with consent from your mobile device like device location, device information (including storage, model, installed apps, wifi, mobile network) transactional and promotional SMS, communication information including contacts and call logs
III. Use Of Personal Information
We use personal information to resolve disputes, troubleshoot concerns, help promote safe services, assess your interest in our services, inform you about offers, products, services, updates, customize your experience, detect and protect us against errors, fraud and other criminal activity, enforce our terms and conditions, etc. We may also use your personal information to send you offers regarding various services/facilities which DialysisIndia or its group companies may, from time to time, launch. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at DialysisIndia.
We will not voluntarily disclose your personal information to any third party but in exceptional circumstances, we may do so if we are required by a court order, by Government Authorities, by law enforcement authorities or by other legal processes or where it becomes necessary to do so to protect the rights or property of DialysisIndia and/or its group companies/affiliates, etc. We may also disclose your information to a third party as part of a merger, audit or transfer or any restructuring.
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. DialysisIndia uses cookie and tracking technology depending on the features offered. No personal information/ data/details will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
VI. Password Policy
Do help us protect your privacy by maintaining the secrecy of the username and password you use for any of our Services.
VIII. Right to deletion
A user of the System has the right to request deletion of all data within the system. To request your data be deleted, please contact the contact-us, Privacy and helpline or email ID. In most cases, this request will be completed within 60 days. If circumstances require a delay to this deletion, DialysisIndia will notify you directly explaining the reason for the delay. Please note that in some cases, there may be a legal requirement to hold on to your data. Again, DialysisIndia will notify you directly if this is the case
IX. Consent To International Transfer Of Data
X. Data Retention
We take reasonable steps to ensure that information about you is available only for so long as is necessary for the purpose for which it is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.
XI. Third-Party Links And Content On Our Services
Our Services may link to third-party websites and services that are outside our control. Further, DialysisIndia, its affiliates, and their directors and employees (“DialysisIndia”) accept no liability and will not be liable for any loss or damage arising directly or indirectly (including special, incidental or consequential, punitive, or exemplary loss, damage or expenses) from your use of any mobile application or any site or inability to use by any party, howsoever arising, and including any loss, damage or expense arising from, but not limited to, any defect, error, omission, interruption, imperfection, fault, mistake or inaccuracy with any mobile or online application, its Contents (material, information, data, money market movements, news items, etc.) or associated services, or due to unavailability of any application or any part thereof or any Contents or associated services even if DialysisIndia are advised of the possibility of such damages, losses or expenses.
XII. Intellectual Property Rights
Please note that DialysisIndia retains all rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all information provided on or via this web site (including all texts, graphics and logos).
XV. No Contractual Obligation
XVI. Grievance Officer
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of our Grievance Officer are provided below: